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Solutions for Adult ADHD and General Mental Health
Registered NDIS Provider
112 Drummond Street North
Ballarat
0407 883 883
(Opposite SJOG Hospital)
Privacy Policy
Effective Date: (February 1st 2025)
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Introduction
The ADHD Clinic ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website and services, including ADHD assessments and counselling provided in person and via Telehealth.
By accessing our website or using our services, you agree to the terms of this Privacy Policy.
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Information We Collect
We may collect the following types of personal information:
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a. Information You Provide Directly:
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Name, email address, phone number, and other contact details
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Date of birth and demographic information
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Medical history and health-related information relevant to ADHD assessment and our treatments.
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Payment and billing details
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Communications with us, including emails, forms, and messages
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b. Information Collected Automatically:
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IP address, browser type, and device details
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Cookies and tracking technologies (see Cookies & Tracking Technologies below)
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Usage data, including pages visited and interactions with our website
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c. Information from Third Parties:
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Referral information from healthcare providers (with your consent only)
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Insurance or payment processing details
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3. How We Use Your Information
We use your personal information to:
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Provide ADHD assessments and counselling services
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Schedule and manage appointments
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Process payments and insurance claims
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Improve and personalise our services
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Comply with legal and regulatory requirements
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Communicate with you regarding your care and updates to our services
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4. How We Share Your Information
We do not sell your personal information. However, we may share your information with:
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Healthcare Providers: To coordinate care and provide treatment with your consent or through mandatory reporting.
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Payment Processors & Insurance Companies: To facilitate payments and insurance claims
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Legal & Regulatory Authorities: When required by law or to protect our legal rights
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Technology & Service Providers: To support our website and Telehealth services (e.g., secure video conferencing platforms)
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5. Data Security
We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, use, or disclosure. However, no system is completely secure, and we cannot guarantee absolute security.
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6. Telehealth Services & Confidentiality
If you use our Telehealth services, we take precautions to ensure your privacy, including using encrypted platforms and following legal standards for remote healthcare. You are responsible for choosing a private location for your Telehealth sessions where your information remains confidential to other parties.
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7. Your Rights & Choices
Depending on your location, you may have the right to:
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Access, correct, or delete your personal information
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Withdraw consent for data processing (where applicable)
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Request restrictions on how your data is used
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Obtain a copy of your records
To exercise these rights, contact us at support@theadhdclinic.com.au
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8. Cookies & Tracking Technologies
We may use cookies and tracking technologies to improve user experience and analyse website traffic. You can adjust your browser settings to refuse cookies, but this may affect website functionality.
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9. Retention of Information
We retain personal information as long as necessary for the purposes outlined in this policy and as required by law and our required registration providers.
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10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The latest version will be posted on our website with the 'Effective Date' at the top.
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11. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
The ADHD Clinic
support@theadhdclinic.com.au
0407 883 883
18 Botanic Drive Ballarat. Victoria. 3350. Australia.