Safe Staff Policy
In late 2025, we had to develop a Safe Staff Policy to keep our staff safe at the clinic. The policy is designed to ensure transparency between our expectations and the behaviour of individuals who attend our clinic. We do not tolerate any form of abuse and reserve the right to withdraw our services immediately if our staff feel threatened by your behaviour.
Our Company
Zero Tolerance for Clinic Staff Abuse​
​
The ADHD Clinic is committed to providing a safe, respectful and professional environment for our clients, their families and our staff. To do this, we have a strict zero-tolerance policy toward any form of abuse, harassment, or aggression directed at our team. Our company policy applies to all clients, family members, friends, support people, visitors, contractors and any other person interacting with our staff, whether in person, by phone, email, text, social media or any other form of communication.
What We Mean by Abuse.
​
Verbal abuse includes yelling, swearing, insults, name-calling, threats and intimidation.
Harassment: repeated unwanted contact, bullying, derogatory or discriminatory comments (about race, gender, disability, sexuality, religion).
Physical abuse: any form of physical intimidation, threatening behaviour, or assault.
Online or written abuse includes hostile, threatening or knowingly false messages, emails, reviews or social media posts directed at staff that are intended to bully, intimidate or harm the reputation and safety of our team. This policy does not prevent clients from providing honest feedback or reviews based on their genuine experiences with our clinic. We distinguish between respectful complaints/feedback (which we welcome through our complaints process) and abusive, threatening, false and defamatory conduct (which we cannot accept and will report on to appropriate authorities).
Our Commitment to Staff Safety. All of our staff have the right to:
​
Work in an environment that is safe and free from abuse, bullying and harassment.
Stop any interaction where they feel unsafe or threatened.
Seek support from management and, where necessary, external authorities, including police.
Our staff will not engage in public online exchanges nor respond to online threats.
These will be reported to the relevant authorities for further action, as necessary.
Consequences of Staff Abuse. If abusive or aggressive behaviour occurs, we may:
​
Ask the person to stop immediately and/or leave the premises.
Terminate the appointment or call.
Restrict or end future services, including cancelling ongoing or future appointments.
Communicate only in writing or through a third party, if required for safety.
Report serious incidents to the police or relevant authorities.
Take legal action where necessary, including in response to defamatory comments or threatening behaviour, whether online or in person.
These actions may be taken immediately and without further warning if staff safety and reputation is at risk.
​
Communication and Feedback
We welcome respectful feedback, concerns or complaints about our services and will always aim to resolve issues fairly and professionally.
However, feedback must be provided in a manner that is calm, respectful and non-threatening. We will not respond to complaints that are designed to be vindictive, harassing or violent. These will be passed on to the relevant authorities for action, as our clinic does not have personal capacity to handle them.
If you have an issue with your care, we welcome you to contact us via email or the web contact form, outlining your experiences with the clinic that you believe have not been satisfactory, whilst maintaining the clear boundaries we have explained.
​
Supporting a Safe, Respectful Environment
By attending our clinic and using our services, you agree to treat all staff and other clients with courtesy, dignity and respect. Together, we can maintain a safe, trauma-informed and supportive environment for everyone.
